Ink Living Color [ILC]

I want people to know about my experience with Ink Living Colour because it has been one of the most stressful and disappointing situations I have ever gone through. Six years ago, I paid for a tattoo that had six lines of words dedicated to my daughter who passed away in September 2019. The wording was done wrong, so I had to spend my own money to get it lasered off somewhere else. After the laser removal, I went back to Ink Living Colour to give them a chance to fix what they did. Sam, the owner at the time, said his girlfriend could correct it. The correction made the tattoo even worse. I had to push hard for them to take responsibility and Sam eventually agreed to remove it for no cost. Then the machine broke down, and not long after, Sam passed away. From that point on, everything became a nightmare. Appointments were missed without warning. Emails and calls went unanswered for months. The staff came and went constantly and no one seemed to care enough to follow through. I have never dealt with a business so unprofessional or so unreliable. Sam truly tried to help while he was alive, and I respect that, but the people running things after him showed no concern at all. His brother, who was involved in the business, never once reached out to me or took responsibility for the way I was treated. The last time I spoke with them, they promised me another session at no cost. Shortly after, they emailed me again and said they changed their minds and that the company name was changing. They were no longer willing to help me, even after everything that happened and everything I went through. I thought about taking this to small claims court but finding every receipt after six years would be difficult, and honestly I only need two more sessions to fully remove the damage they caused. So instead, I am choosing to use my voice. I want people to know exactly what happened to me so they can decide for themselves before going there. Losing my daughter was the hardest thing I have ever lived through. Dealing with this tattoo and the broken promises from this business made that grief even harder. I wish I never walked into this place. Even if people see good reviews, that was not my experience at all. My experience with Ink Living Colour was the worst I have had with any business in my entire life. I hope sharing my story helps someone avoid the stress, the pain, and the disappointment I went through.